Velleman CAMCOLVC11 Manuel d'utilisateur télécharger pdf (Page 29)

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Velleman®ServiceandQualityWarranty

Velleman®hasover35yearsofexperienceinthe

electronicsworldanddistributesitsproductsin

morethan85countries.

Allourproductsfulfilstrictqualityrequirements

andlegalstipulationsintheEU.Inordertoensure

thequality,ourproductsregularlygothroughan

extraqualitycheck,bothbyaninternalquality

departmentandbyspecializedexternal

organisations.If,allprecautionarymeasures

notwithstanding,problemsshouldoccur,please

makeappealtoourwarranty(seeguarantee

conditions).

GeneralWarrantyConditionsConcerning

ConsumerProducts(forEU):

•Allconsumerproductsaresubjecttoa24‐month

warrantyonproductionflawsanddefective

materialasfromtheoriginaldateofpurchase.

•Velleman®candecidetoreplaceanarticlewith

anequivalentarticle,ortorefundtheretailvalue

totallyorpartiallywhenthecomplaintisvalidanda

freerepairorreplacementofthearticleis

impossible,oriftheexpensesareoutof

proportion.

Youwillbedeliveredareplacingarticleorarefund

atthevalueof100%ofthepurchasepriceincase

ofaflawoccurredinthefirstyearafterthedateof

purchaseanddelivery,orareplacingarticleat50%

ofthe

purchasepriceorarefundatthevalueof

50%oftheretailvalueincaseofaflawoccurredin

thesecondyearafterthedateofpurchaseand

delivery.

•Notcoveredbywarranty:

‐alldirectorindirectdamagecausedafterdelivery

tothearticle(e.g.byoxidation,shocks,falls,dust,

dirt,humidity...),andbythearticle,aswellasits

contents(e.g.dataloss),compensationforlossof

profits;

‐frequentlyreplacedconsumablegoods,partsor

accessoriessuchasbatteries,lamps,rubberparts,

drivebelts...(unlimitedlist);

‐flawsresultingfromfire,waterdamage,lightning,

accident,naturaldisaster,etc.…;

‐flawscauseddeliberately,negligentlyorresulting

fromimproperhandling,negligentmaintenance,

abusiveuseorusecontrarytothemanufacturer’s

instructions;

‐damagecausedbyacommercial,professionalor

collectiveuseofthearticle(thewarrantyvalidity

willbereducedtosix(6)monthswhenthearticleis

usedprofessionally);

‐damageresultingfromaninappropriatepacking

andshippingofthearticle;

‐alldamagecausedbymodification,repairor

alterationperformedbyathirdpartywithout

writtenpermissionbyVelleman®.

•Articlestoberepairedmustbedeliveredtoyour

Velleman®dealer,solidlypacked(preferablyinthe

originalpackaging),andbecompletedwiththe

originalreceiptofpurchaseandaclearflaw

description.

•Hint:Inordertosaveoncostandtime,please

rereadthemanualandcheckiftheflawiscaused

byobviouscausespriortopresentingthearticlefor

repair.Notethatreturninganon‐defectivearticle

canalsoinvolvehandlingcosts.

•Repairsoccurringafterwarrantyexpirationare

subjecttoshippingcosts.

•Theaboveconditionsarewithoutprejudicetoall

commercialwarranties.

Theaboveenumerationissubjecttomodification

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Velleman CAMCOLVC11 Manuel d'utilisateur Page 29

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